Privacy Policy

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

1.1 Information You Provide

• Contact Information: Name, email address, phone number, and company name when you fill out contact forms or request a consultation.
• Business Information: Project requirements, industry details, and technical specifications shared during service engagements.
• Communication Data: Emails, messages, and other correspondence you send to us.
• Account Information: Any credentials or profile details if you register for our services or client portal.

1.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
• Device Information: Browser type, operating system, device type, screen resolution, and language preferences.
• Network Data: IP address, approximate geographic location, and internet service provider.
• Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy).

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT services, including AI solutions, cloud infrastructure, software development, and cybersecurity.
• Communication: To respond to your inquiries, send service updates, and provide technical support.
• Business Operations: To process transactions, manage client relationships, and fulfill contractual obligations.
• Analytics & Improvement: To analyze website usage patterns, improve user experience, and optimize our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• Marketing: To send promotional communications about our services, with your explicit consent where required.

We process personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific processing activities.
• Contract Performance: Where processing is necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Legal Obligation: Where processing is required to comply with applicable laws and regulations, including the Information Technology Act, 2000 (India) and GDPR (for EU/EEA individuals).

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud hosting providers, analytics services, payment processors).
• Technology Partners: Authorized technology partners including Microsoft, AWS, and Google Cloud for service delivery and support.
• Legal Requirements: Government authorities or law enforcement when required by law, court order, or regulatory obligation.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets, with appropriate safeguards for your data.
• With Your Consent: Any other third parties with your explicit consent.

We implement industry-standard technical and organizational measures to protect your personal information, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Regular vulnerability assessments and penetration testing
• Role-based access controls and multi-factor authentication
• Continuous security monitoring and intrusion detection systems
• Regular security audits and compliance reviews
• Employee security training and confidentiality agreements

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We encourage you to take steps to protect your own information as well.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Contact inquiries: Up to 2 years after the last interaction
• Client project data: Duration of the engagement plus 5 years for legal compliance
• Website analytics: Up to 26 months
• Marketing communications: Until you withdraw consent

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at care@techzio.io. We will respond to your request within 30 days.

As a company based in India serving global clients, your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with all third-party service providers
• Compliance with applicable cross-border data transfer regulations